Shipping policy

Where We Ship

HAVENORY currently ships only to valid addresses within the United States. We do not currently ship internationally.

Processing and Delivery Estimates

Orders are generally processed within 1–3 business days, excluding weekends and U.S. federal holidays. Estimated delivery is generally 7–15 business days after shipment. The estimated total time from order placement to delivery is therefore approximately 8–18 business days.

Delivery estimates are not guarantees. Processing or transit may take longer because of product availability, carrier delays, severe weather, holidays, address issues, security reviews, or other circumstances outside our reasonable control.

We will not advertise or promise a shipping time unless we have a reasonable basis to expect that the order can be shipped within that time. If we learn that an order cannot ship within the promised period, we will notify the customer, provide a revised shipping estimate when available, and offer the option to accept the delay or cancel the affected order for a full refund.

Shipping Charges

Available shipping methods and any applicable charges are displayed at checkout before payment. Promotional free-shipping offers may include eligibility requirements, exclusions, or minimum purchase amounts stated in the offer.

Tracking

When tracking is available, a shipping confirmation containing tracking information will be sent to the email address provided at checkout. Tracking information can take several business days to update after a label is created.

An order containing multiple items may arrive in separate packages and on different dates.

Address Accuracy

Customers are responsible for providing a complete and accurate delivery address. Contact senamarkt98@gmail.com immediately if an address correction is needed. We cannot guarantee changes after processing begins.

HAVENORY is not responsible for delays, losses, or additional costs caused by an incorrect or incomplete address supplied by the customer. If a package is returned because of an address error, refusal, or failure to collect it, we may deduct non-refundable carrier and return costs from any refund where permitted by law.

Delivery Issues

If tracking shows a package as delivered but it cannot be located, first check the delivery area, household members, neighbors, building staff, and the carrier. Then contact us promptly so we can assist with an investigation.

Risk of loss and title pass as provided by applicable law. Nothing in this policy limits rights that cannot legally be waived.

Delays and Lost Packages

Carrier scans and delivery dates can change. If an order is materially delayed, contact senamarkt98@gmail.com with the order number. When required, we will coordinate with the carrier or supplier and provide the customer with available options, including cancellation and a full refund for merchandise that is not shipped as required by applicable law.