Privacy policy

Overview

HAVENORY respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our store, place an order, contact us, or otherwise use our services.

Our storefront is hosted by Shopify, which processes personal information to provide ecommerce, checkout, payment, security, analytics, and related services.

Information We Collect

Depending on how you interact with HAVENORY, we may collect:

identifiers and contact details, such as name, email address, telephone number, billing address, and shipping address;
order and transaction information, including products purchased, order history, payment status, and refund information;
payment-related information processed by payment providers; HAVENORY does not receive complete payment-card numbers;
account and customer-service information, such as messages, requests, reviews, and support history;
device, browser, network, cookie, IP address, and website-usage information; and
marketing preferences and interactions with advertisements or communications.

We collect information directly from you, automatically through the store and cookies, and from service providers such as Shopify, payment processors, analytics providers, advertising partners, carriers, and fulfillment partners.

How We Use Information

We may use personal information to:

process payments, orders, shipping, returns, and refunds;
provide customer service and communicate about orders;
operate, secure, troubleshoot, and improve the store;
detect fraud, abuse, security incidents, and prohibited activity;
personalize store experiences and measure performance;
send marketing communications when permitted and honor opt-out requests;
comply with legal, tax, accounting, regulatory, and contractual obligations; and
establish, exercise, or defend legal claims.

How We Disclose Information

We may disclose information as reasonably necessary to Shopify, payment processors, fraud-prevention providers, fulfillment partners, suppliers, carriers, customer-support providers, analytics and advertising providers, professional advisers, and government authorities when legally required.

We may also disclose information as part of a merger, financing, acquisition, restructuring, sale of assets, or similar business transaction, subject to applicable safeguards.

We do not knowingly sell personal information for money. Certain analytics or advertising activities may be considered a “sale,” “sharing,” or targeted advertising under some U.S. state privacy laws. Where applicable, customers may exercise opt-out rights through the privacy controls available on the store or by contacting us.

Cookies and Similar Technologies

The store and its service providers use cookies and similar technologies to operate the website, remember preferences, keep accounts and checkout secure, analyze traffic, and support advertising. Browser settings can block or delete cookies, but some store functions might not work correctly as a result.

Data Retention and Security

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including order fulfillment, customer service, fraud prevention, dispute resolution, and legal or accounting requirements.

We use reasonable administrative, technical, and organizational safeguards. However, no transmission or storage system can be guaranteed to be completely secure.

International Processing

HAVENORY and its service providers may process information outside the state or country where a customer lives. When required, appropriate contractual or legal safeguards are used for cross-border transfers.

Your Privacy Rights

Depending on where you live, you may have rights to request access, correction, deletion, portability, or restriction of personal information, and to opt out of certain sales, sharing, targeted advertising, or marketing communications. You may also have the right to appeal a denied request.

To submit a privacy request, contact senamarkt98@gmail.com. We may need to verify your identity and request before responding. Authorized agents may submit requests where permitted by law. We will not discriminate against a customer for exercising applicable privacy rights.

Marketing emails can be stopped using the unsubscribe link in the message. Transactional communications about orders may still be sent.

Children’s Privacy

The store is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information, contact us so we can review and delete it where appropriate.