Refund policy

30-Day Return Policy

We want you to be satisfied with your HAVENORY purchase. You may request a return within 30 calendar days after the date your order is delivered.

To qualify for a return, an item must be unused, unworn, unwashed, and in the same condition in which it was received, with all original packaging, accessories, manuals, labels, and proof of purchase. Items that show signs of use, wear, installation, alteration, washing, damage caused after delivery, or missing components may be refused.

To start a return, email senamarkt98@gmail.com with your order number, the item you want to return, and the reason for the request. Do not send a product back without authorization. If the return is accepted, we will provide return instructions and the designated return address. Returns sent to the package sender, manufacturer, supplier, or any other address without authorization might not be received or refunded.

Return Shipping

For a change of mind, incorrect size selection, or other customer-preference return, the customer is responsible for return shipping costs. Original shipping charges, if any, are non-refundable.

If an item is defective, damaged in transit, or different from what was ordered, HAVENORY will provide an appropriate remedy and cover reasonable authorized return shipping costs when a return is required.

Damaged, Defective, or Incorrect Items

Inspect your order promptly after delivery. If an item arrives damaged, defective, incomplete, or incorrect, contact us as soon as possible at senamarkt98@gmail.com. Include your order number and clear photographs or video showing the item, packaging, shipping label, and issue. We will evaluate the claim and provide a replacement, refund, or other remedy as appropriate.

Non-Returnable Items

The following items cannot be returned unless they arrive defective, damaged, or incorrect:

  • opened or used personal-care, beauty, cosmetic, hygiene, or intimate goods;

  • perishable goods;

  • custom-made, personalized, or made-to-order products;

  • downloadable or digital products after access or delivery;

  • gift cards; and

  • items identified as final sale before purchase.

Products subject to health, hygiene, or safety restrictions may be non-returnable once the seal or protective packaging has been opened. Your statutory rights are not affected.

Exchanges

We do not offer direct exchanges. The fastest way to obtain another item is to request a return, wait for approval, and place a new order separately.

Order Cancellations

Contact us immediately if you need to cancel or change an order. We will try to accommodate the request, but cancellation is not guaranteed after processing or fulfillment has begun. If an order has already shipped, the return rules above apply.

Refunds

We will notify you after we receive and inspect an authorized return. If approved, the refund will be issued to the original payment method within 10 business days. Your bank or card issuer may require additional time to post the credit.

If more than 15 business days have passed since we approved your refund, contact senamarkt98@gmail.com.

When an order cannot be shipped or is canceled because of an unfulfilled or materially delayed shipment, any required refund will be made to the original payment method rather than as store credit.