30-day return window
You may request a return for an eligible item within 30 days after delivery. To qualify, the item must be unused, unworn, and in the condition received, with original packaging and proof of purchase.
Before sending anything back
Please contact Customer Care with your order number and the item you wish to return. Returns sent without authorization may not be accepted.
Non-returnable items
For hygiene and safety, opened personal-care goods and other designated final-sale items may not be returnable. Gift cards and customized goods are also generally excluded. Product-specific exclusions will be shown where applicable.
Damaged or incorrect items
Inspect your order after delivery. If an item is damaged, defective, or incorrect, contact us promptly with photos and your order number so we can evaluate and make it right.
Refunds
Approved refunds are issued to the original payment method after the return is received and inspected. Bank or card processing times may vary. Original shipping charges are not refundable unless required by law or the return resulted from our error.